Designing an impactful and informative website for women of color impacted by the Justice System seeking economic resources

J*Crow ✽ Product Designer ✽ Summer 2023

Hero image of some screens of the new designs
Role
Product Designer
Team
2 Project Managers
5 Product Designers
Tools
Figma
Notion
Webflow
Client
J*Crow
Context
Develop for Good is an organization that partners students with real world clients with real world issues.
Develop for Good is a 501(c)(3) nonprofit that works to design and build digital products & platforms for other non-profits while providing students the opportunity to receive hands-on experience working in the tech field with clients. Develop for Good recruits and manages teams of product, engineering, and design students from diverse backgrounds. I was assigned to be a designer for J*Crow.org.
Problem
How might we redesign J*Crow’s website to gain more funding partners & reach a greater audience of women of color impacted by the justice system?
J*Crow is an early stage nonprofit that seeks to empower Black women and women of color impacted by the U.S. criminal justice system with financial and economic resources. Black Women and Women of Color make up <11% of jail and prison populations, yet pay >60% amount of fees to the U.S. criminal justice system.
This project would benefit over 1 million Black women + WOC impacted by the criminal justice system.
Solution & Outcomes
We designed a new website with intentional layouts and a meaningful brand identity.
We delivered the final no-code built website with our designs to the clients. While we are no longer in contact with the client, if we were, I would have monitored the following in order to track success and impact:

➺ Increased conversion rates, meaning that users landing on the J*Crow website are either signing up for courses, making a donation, or contacting the founder to learn more.
➺ Positive feedback, by sending out a survey to users we can learn if the website is providing a valuable experience for them.
screens showing final mobile designs

Scroll to learn about the process

Process
Creating a new brand identity for J*Crow informed by competitive analysis, and literature review.
Before we started designing, we identified our target groups and aimed to understand their goals and pain points.
Literature Review
We read literature regarding the niche topic space to ground ourselves.
Competitive Analysis
Our team conducted competitive analyses on the websites of these organizations: dream.org, designers for climate, national black women's justice institute, the LOHM, Hustle 2.0, essie justice group, fin equity, defy ventures, unlocked labs, root & rebound, black youth project, black women's blueprint.
Showcasing some of the different websites we took a look at for competitive analysis and why
Research Takeaways
Key things to consider while developing J*Crow’s unique visual identity:
➺ Include persuasive storytelling and empowering CTAs, so that target users feel empowered to better their situation and for investors to feel empower to make a donation for a meaningful cause
➺ Craft a color palette that honors the organization’s values and is culturally sensitive, which requires a close collaboration with the stakeholder to understand their vision
Site Map & Information Hierarchy
Ensuring we have all the necessary pages to support target users and investors, we continually developed our sitemap.
Two other designers and I collaborated with the client to create an initial sitemap and continuously updated it as needed, based on feedback and adjustments from stakeholders.
The sitemap for J*Crow Website
Low-Fi Wireframes
With an information heavy website, how can we show users J*Crow's story?
In our low-fis, the team focused on how we would layout information and the page and how the information would flow from screen to screen.

I focused on the problem section, using visualizations to creatively highlight key statistics and convey the information more effectively than with words alone.
Lowfi wireframes for J*Crow
Mid-Fi Wireframes
Playing with different colors, shapes, designs.
While developing the mid-fidelity designs, we went through multiple iterations, experimenting with different colors, shapes, layouts, and images to refine the overall design.

My specific design contribution to the team was Version B. I emphasized using geometric shapes in the website’s visual design, specifically in the hero image. I incorporated bold colors, including orange, yellow, green, and purple, to enhance the impact of these shapes.
examples of iterations of mid-fis
Feedback Testing
Our team conducted 10 interviews of feedback testing with senior designers.
We presented various versions of our design to senior designers, and rapidly iterated between each interview. We received overall and specific feedback on the brand identity, user flow, page layouts, etc.
Takeaways from feedback testing:

➺ Design the hero section of the homepage to be more visually impactful
➺ Add more CTAs to drive users/partners to other site pages
➺ Include more visuals/infographics
➺ Create more impactful and clear copy
Refining designs
Based on feedback, we redesigned our visual identity and visual assets to be more intentional and impactful.
➺ We incorporated more colors to our web pages, in order to create a more vibrant and empowering identity.
screen showing final color designs
➺ We refined visual assets to include intentional and meaningful shapes rather than random ones.
before and after visual assets
Final Designs
We designed a website with crucial sections needed for both users as well as investors.
Landing Page
Be drawn into J*Crow's mission, and learn more about how J*Crow is shaping the financial future for women of color impacted by the US criminal system.
GIF showcasing J*Crow's landing page
About Us Page
Discover about how and why J*Crow got started, and learn more about their mission/theory of change/core values.
GIF showcasing J*Crow's about us page
Get Started Page
Sign up for J*Crow’s financial and business literacy courses and join other community resources.
GIF showcasing J*Crow's get started page
Contact Us Page
Check out J*Crow’s current partners and become a partner yourself! Or ask questions through the embedded form.
GIF showcasing J*Crow's contact us page
Hi-Fi Prototype
Take a look at the prototype of our designs before being built on a no-code platform
I was in charge of creating a prototype of the website with both desktop and mobile interactions so that our stakeholder could test them out before we moved into the development phase.
Brand Identity
Our culturally sensitive & impactful brand identity based on intentional decisions with our stakeholder
The style guide our team of 8 crafted.
Branding / Style Guide for J*Crow
Reflections
Things I learned working with an early stage org
1. Embrace the fact that changes will happen and iterate with your team as much as you can. Working as a team enabled us to quickly iterate on multiple designs and adapt to the client’s evolving needs. Despite these ongoing changes, we successfully delivered the final product on time by the end of the project.

2. Don’t be afraid to admit you don’t know how to do something and need help. I was responsible for developing the prototypes for both desktop and mobile versions, but I struggled to make the transitions look smooth. I reached out to a team member for assistance, and she suggested using components with variants in our prototypes. She even walked me through the process of creating and applying them. Following her guidance, I was able to successfully create seamless transitions in the prototypes.
Demo Day Summer 2023
Our team received the “Most Aesthetic Demo” Award!
At Demo Day Sum2023, project demo videos were showcased to the public and guests were able to vote for standout project teams.
Most Aesthetic Award